![]() ![]() ![]() If you do not see the 2.4GHz bandwidth to connect to, you may need to simply reboot your router and try again.ĥ) What can I do if I have a mesh network?Īura frames should not experience any specific issues with mesh networks. "My 2.4GHz network" and "My 5GHz network") and/or passwords, please ensure your device is connected to the 2.4GHz network before connecting your frame. If your router was configured to separate the bands, thus creating separate 2.4GHz and 5GHz networks with their own names (e.g. Your Internet Service Provider (ISP) will be able to advise how if you need help.Ĥ) What can I do if my router is dual-band?ĭual-band is actually the most common router configuration and should not cause any problems with your Aura frame setup and connection. To determine the frequency of SSIDs that have been renamed "Guest" or other, you will need to log in to your router's settings. If you use an Android or Google device, you may be able to see the frequency in your WiFi Settings (tap on the network) but this is not possible on iOS devices Often, in the WiFi settings of your smart device, the Network Name (SSID) may indicate what frequency the network is on. The latter makes it difficult to force your frame to connect to the 2.4GHz band and you may need to log into your router to disable the 5GHz band.ģ) How do I know what frequency my network is on? Note: A dual-band router may broadcast two separate networks (that you can see with your smart device) or it may only broadcast one network for both bands. Dual Band: supporting both 2.4GHz and 5GHz frequencies simultaneously.this will also have a separate 5GHz network that is incompatible with the frame.Single Band: supporting 2.4GHz (802.11 b/g/n) only.The manufacturer information will also indicate if your router is: Most residential routers, including cellular "5G" (not 5GHz) Home WiFi routers support the 2.4GHz bandwidth but you can verify this in your router manual or on the manufacturer's website. is supported by almost all residential routersĪll of these benefits ensure that our frames operate more reliably in a variety of different environments and locations.Ģ) How do I know if my router supports 2.4GHz?.Although the 5GHz (802.11 ac) frequency band is faster, Aura Frames use the 2.4GHz band because of it: The 2.4GHz standard is supported by 99% of home networks. This standard is supported by 99% of routers and our article answers the most common questions about this topic.ġ) Why does Aura only use the 2.4GHz frequency band? Aura Frames require a constant 2.4GHz (also known as 802.11 b/g/n) WiFi connection in order to operate.
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